Privacy Policy

Last updated: November 12, 2026

Horizon Moving & Transportation ("Horizon", "we") is a moving and cleaning company in Fort McMurray, Alberta. This page explains, in plain words, what personal information we collect, why, and how we protect it. We follow Alberta's Personal Information Protection Act (PIPA) and Canada's privacy laws.

1. What we collect

• When you ask for a quote or book: your name, phone number, email, moving date, pick-up and drop-off addresses, details about your move or cleaning, and any photos you choose to send us.
• When you call, text or email us: your phone number or email and what you tell us. Calls may be recorded, and our phone assistant may write a summary of the call.
• When you hire us: job details, signed paperwork, invoices and payment records. Card payments are handled by our payment provider; we do not keep your full card number.
• When you visit this website: the pages you view and when, your network (IP) address and the rough city it comes from, your browser and device type, screen size, time zone and language, and the website that sent you here. A small random ID is saved in your browser so we can tell repeat visits apart.
• Free moving tools: the moving countdown, move planner and couch checker work inside your browser. What you type stays on your device unless you choose to send it to us on the quote form.

2. Why we use it

• To give you a quote, book and do your move or cleaning, and send you paperwork, receipts and reminders.
• To answer your questions and follow up on your quote.
• To keep our records for accounting and tax, as the law requires.
• To improve our website and see which ads and pages help customers find us.
• To keep our website safe and protect our content: we watch for misuse, robots, and copying of our website text and design, and we may use visit records to protect our legal rights.

We do not sell your personal information.

3. Who we share it with

Only with the service providers that help us run the business, and only what they need: website and database hosting, text messaging and phone services, email, payment processing, and AI tools that help us write quotes and summaries. Some of these providers store information outside Canada (for example in the United States), where it may be subject to local laws.

We may also share information if the law requires it, or to protect our rights, for example with our lawyer or a court.

4. Cookies and advertising

We use Google advertising tags to measure how our ads work. Google may set cookies in your browser for this. You can block or delete cookies in your browser settings, and you can manage Google ad settings at adssettings.google.com.

5. How long we keep it

We keep customer records for as long as we need them to serve you and as long as tax law requires (usually 6 years). We keep website visit records as long as they are needed for security and to protect our content, and longer if they are needed for a legal matter.

6. How we protect it

Our systems use secure (encrypted) connections, password-protected accounts and limited staff access. Crew members only see the details they need for the job.

7. Your choices

• You can ask to see the personal information we have about you, or ask us to correct it.
• You can ask us to stop texting or emailing you. Reply STOP to any text from us.
• You can ask us to delete your information, unless we have to keep it by law or for a legal matter.

8. Contact us

Questions or requests about your privacy:
Horizon Moving & Transportation
8324 Franklin Avenue, Bay #3, Unit 12, Fort McMurray, AB T9H 2J1
Email: operations@movewithhorizon.ca  ·  Phone: (780) 531-1919

If you are not happy with our answer, you can contact the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca).

We may update this policy. The date at the top shows the latest version.